Technology is complicated. There’s loads of it, and it’s always evolving. Just when you think that you’ve mastered your iPad or the cloud, something changes, or something new is developed, and you’re lost once more. Even people that think that they’ve got a good understanding of modern technology can find themselves lost occasionally, and even the most fundamental problems stump some of us. In fact, it’s often the most basic solutions that elude us. There’s a reason that the first question many IT helplines ask is “is it turned on?”, followed by “is it plugged in?” Often, we’re so focused
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